Pay Utility Bill Online
It is important to pay your bill in a timely manner to ensure no disruption to service. We offer four different payment methods so you can choose the one that is most convenient for you.
4 Ways to Pay Your Utility Bill
Online Bill Pay
Visit our Online Bill Pay page.
Request an eServices PIN. To access your account online, you'll have to input both your account number (found on your bill) and your PIN number. View the eServices Quick Start Guide (PDF) for more information.
Pay in Person
210 E Ninth Street
Monday through Friday
8 am to 4 pm
24-hour dropbox available
Pay by Phone
Pay by Automatic Bank Draft
Download the ACH form (PDF), fill it out and bring it to our offices along with a voided, blank check.
Utility Deposit And Late Payment Policy
Any resident or business occupying a property (purchasing, renting, or purchasing by land contract) and wishing to place the utility bill in their name must make a utility deposit unless creditworthiness is established. The required deposit is one-sixth (1/6) of the annual bill for the property. You must come to the office with a valid photo ID to apply for utility services. When you move from the property, contact us at 260-925-0365 and the utility deposit will be applied to your final bill.
Payment is due within 19 days after the billing date on the statement.
If the bill remains unpaid, a disconnect notice will be mailed to the customer 20 days after the due date. Payment of the delinquent amount must be received within 14 days of the mailing date.
Penalties by Utility Service
- Electric: 10% on the first $3 and 3% for the remainder
- Sewer: 10 %
- Water: 10% on the first $3 and 3% for the remainder
Failure to receive a bill shall not affect the right of the utility to discontinue service for nonpayment as provided above.