Municipal Utilities

Paying Your Utility Bill
  • This field is for validation purposes and should be left unchanged.

It is important to pay your bill in a timely manner to ensure no disruption to service.

We offer four different payment methods so you can choose the one that is most convenient for you.

210 East Ninth Street
Monday – Friday: 8 a.m. – 4 p.m.
Closed on holidays
260.925.0365 Phone

4 Ways to Pay Your Utility Bill

icon-eservices-tan-sm
OPTION 1:
ONLINE BILL PAY

Start here and request an eServices PIN. To access your account online, you’ll have to input both your account number (found on your bill) and a PIN number.
Need help? eServices Quick Start Guide

icon-payment-1
OPTION 2:
Pay in Person

Municipal Utilities
210 E. Ninth Street

Monday – Friday:
8 a.m. – 4 p.m.,
excluding holidays

*24-hour dropbox available

icon-phone
OPTION 3:
Pay by Phone

Call 260.925.0365

icon-ach
OPTION 4:
Pay by Automatic Bank Draft

Download the ACH form, fill it out and bring it to our offices along with a voided, blank check.

Utility Deposit & Late Payment Policy

Any resident or business occupying a property (purchasing, renting or purchasing by land contract) and wishing to place the utility bill in their name must make a utility deposit unless creditworthiness is established. The required deposit is one sixth (1/6) of the annual bill for the property. You must come to the office with a valid photo ID to apply for utility services. When you move from the property, contact us at 260.925.0365 and the utility deposit will be applied to your final bill.

Payment is due within 19 days after billing date on statement.
If the bill remains unpaid, a disconnect notice will be mailed to the customer 20 days after the due date. Payment of the delinquent amount must be received within 14 days of the mailing date.

Penalties by utility service:

  • Water: 10% on the first $3 and 3% for remainder
  • Electric: 10% on the first $3 and 3% for remainder
  • Sewer: 10 %

Failure to receive a bill shall not affect the right of the utility to discontinue service for nonpayment as provided above.