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Posted on: January 27, 2023

Streaming leads to cancelation of television service

AES logo

Thursday, January 26, 2023

 AUBURN, Ind. – As the television landscape continues to drastically change due to the rise of internet-based streaming services the Auburn Essential Services (AES) has made the tough decision to no longer offer television services to its customers.

“Although AES will no longer be providing TV, to stay in alignment with our customer service values, we are happy to assist our valued customers that may need help with this transition,” said Susan Geyer, AES department head.

With additional changes on the horizon for the television industry, it is quickly moving away from the traditional format to a more `a la carte individual network subscription model.

This among other things, has caused the cost of operating traditional television to skyrocket in recent years. In early 2020 AES made efforts to reduce its operating costs by migrating to a streaming platform of its own.

“Regrettably, the operating costs and continual quality issues with the streaming service vendors are not in line with the value of service we strive to provide,” Geyer said. “We have now reached a level that we believe is unsustainable as a local provider, forcing us to make the tough decision to get out of the TV sales and operating business.”

AES’s staff and city administration understand the inconvenience this may cause and are committed to assisting our valued customers.

The AES staff will be happy to assist its valued customers during the transition as there are many streaming options available including (Hulu+Live, YouTube TV, Sling, etc.). Customers who need assistance with the change can contact the AES office at 260-333-0100.

With the industry shifting, some of these platforms offer local channels and cloud recording making them a good value and a great companion to AES internet service. These services will benefit from AES’s reliable, unmetered internet and its industry leading managed Wi-Fi.

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