Update: City Offices Close to Public Walk-ins Amidst COVID-19
As the situation around COVID-19 continues to evolve, the City of Auburn is taking prudent measures to safeguard against the spread of the virus. We remain focused on protecting the health of the community and City employees, while maintaining necessary City services. This is a rapidly changing situation and as such, we’ve changed our measures since we communicated last week.
As of 12 p.m. noon today, March 17, all City offices are closed to public walk-ins. City offices will remain closed to public walk-ins until further notice. While offices are closed, services are still available. You may get in touch with City departments via phone, email or live chat. Office visits may be made by appointment for essential needs.
Convenience Fee for Phone/Online Payments Waived
The City is waiving the credit card use convenience fee at this time to help facilitate phone and online payment of utility bills and permit fees.
How to Contact City Departments
All contact information for departments is listed below or can be found on the Contact Us tab of our website.
Parks & Recreation
Utility Billing Office (Electric, Water, Sewer, Refuse & Recycling)
Water Pollution Control
We understand that these unprecedented times can be unsettling. The City Administration is working closely with City department heads, first responders and local health officials on the City’s approach as we continue to serve the public in the midst of the COVID-19 crisis. We will continue to issue updates as necessary.