City of Auburn Takes Precautions to Protect Employees, Citizens

 In AES, City Utilities, Government, Parks & Recreation, Press

The City of Auburn recognizes the concern associated with the coronavirus infectious disease 2019 (COVID-19) and is taking precautions to keep the health of city employees and local citizens a top priority. We are closely monitoring updates from the Centers for Disease Control and Prevention and the World Health Organization and will continue to seek guidance from these agencies as well as from county and state public health officials.

All city employees are following the recommended health and sanitation guidelines and taking extra precautions, as needed. Our goal is to encourage preventive measures, minimize exposure and continue to operate necessary city services without disruption.

Utility Services Available – Online/Phone Communications Encouraged

City Utilities (Electric, Water, Sewer) and AES (internet, phone, tv) services continue to operate as usual. However, we encourage citizens to minimize face-to-face communications as much as possible.

  • Utility Payment: Please consider paying online, by phone, mail or via our 24/7 dropbox. You can find information on all of these methods at
  • Utility Account Set-up: If you are setting up a new utility account, please visit our website or call 260-925-0365. You can also request assistance via
  • Utility In-Premise Visit: Field technicians from AES or Auburn Water Department are regularly required to enter homes or businesses. They are taking precautions when working in and around your home/business. If you’ve been exposed to someone with COVID-19, then please contact the department to reschedule the visit.

Visiting a City Department / Home Appointments for City Services

We have many departments that interact with the public either in city offices or out in the field. If you need to meet with a city employee in person, we encourage you to use common sense. If you’ve been exposed to someone with COVID-19, then please avoid coming into city buildings and reschedule any appointments.

City-sponsored Events & Other Public Meetings
Auburn Parks and Recreation is closely monitoring its scheduled activities and will communicate via the City of Auburn Facebook page about any events that are canceled. Changes and information on other public meetings and events will also be communicated via our social media channels and the City’s mobile app.

Exercise Caution & Use Judgement

Just as we are taking precautions, we ask the same of you. Please follow the basic guidelines for health and sanitation to help minimize the impact, particularly for those at the greatest risk.

Any further updates from the City will be posted on the website and social media channels.

Thank you for helping us do our part to navigate this evolving situation and keep our community safe.


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