YouTube Channel Flickr Like us on Facebook Follow us on Twitter

Official site of Auburn, Indiana

City of Auburn / News / DeKalb County Central Communications Changes Utility Contact Procedures

DeKalb County Central Communications Changes Utility Contact Procedures

Posted by thowens on May 19, 2018

DeKalb County Central Communications (DCCC) is changing its procedure on contacting utility and municipal services, either during or after business hours.

As the public safety answering point for all of DeKalb County, DCCC will continue to make contact with utilities or non-public safety agencies for emergency situations, or whenever requested by an emergency responder. However, the organization will no longer operate as a dispatch function for non-emergency agencies.

Effective June 4, 2018, DCCC will no longer maintain after hours call-out lists for non-public safety entities. The call center will utilize a single point of contact number provided by the utility services or other agencies. Additionally, DCCC will no longer maintain “cut off” or “disconnect” lists. Any calls regarding lack of service will be forwarded to the appropriate agency.

If you have any customer complaints or other customer-related issues, please call the utility directly.

 

Mayor's Corner

June 6, 2018
Part of our quarterly Storm Water Series by Todd Sattison, WPC Program Coordinator Storm water runoff occurs when precipitation from rain or snowmelt flows over the ground. Impervious surfaces like driveways, sidewalks and streets prevent storm water from…
September 22, 2017
By Norman Yoder, Mayor of Auburn There’s been a lot of discussion about the Auburn Community Pool especially after it was announced that this past summer was its last one of operation. Many want the city to keep the pool open. I understand those sen…
VISIT THE BLOG

News

May 19, 2018
DeKalb County Central Communications (DCCC) is changing its procedure on contacting utility and municipal services, either during or after business hours. As the public safety answering point for all of DeKalb County, DCCC will continue to make cont…
READ THE NEWS

Twitter

FOLLOW US
Public Meetings  btn-viewall-small.png