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Utility Billing
Office of Clerk-Treasurer
210 East Ninth St
Phone: 260.925.0365
Fax: 260.920.3355
Office Hours: 8AM-4PM Monday-Friday
Closed Holidays
Payments: Cash, Check, Money Order, Visa,
MasterCard, Discover
Charges over the phone and *online will be charged a convenience
fee
*online payments coming Spring 2009
Walk-in: during regular business hours
Drop box: outside office and at 210 South Cedar St
Postal Mail: Auburn Municipal Services
PO BOX 506
Auburn, In 46706
Bank Drafting: Contact the Utility Billing office for
information on auto debit option
Start/Stop Services: Contact at least
1 business day prior
Must fill out application for new service in person
and must provide photo ID.
Deposits:
Customers will be required to pay a
deposit unless they are a current
utility customer with no late payments within the
past 12 months or can supply a
credit reference from prior service provider
stating that there were no late payments in the past 12 months. Once a customer
pays on time for 12 consecutive months, the deposit will be applied to the
account. Any deposit will be credited to the final bill.
Property Owners:
In no event shall services be provided to any customer who is a renter or
contract purchaser, unless the owner of the real estate signs the application
and agrees to be responsible for any utility service rendered to his/her property
in the event the renter or contract purchaser vacates the premises without
paying his/her utility bills. The owner of the real estate shall have ultimate
responsibility for all past due accounts.
Swimming Pool Fills:
The resident may
contact the Water Department office at 800 North Street; 925-5711. At this time
an order will be issued to set a meter on the nearest fire hydrant and the hose
will be delivered. After the pool has been filled, a call should be made to the
office to have the meter and hose picked up. This service will be done
between the hours of 7:30am and 2:30pm Monday through Friday. OR
The resident may use their garden hose and run the
water usage through
their house meter. Prior to filling the pool, the resident must contact the
billing office to have a meter reader sent to the property to read the meter.
This should also be done again when the pool has been filled. In the case of
“above ground” pools, this will insure that the resident will not be billed
sewage for the water usage used to fill the pool.
Any person with an “in-ground” pool must submit proof to the City of Auburn
Water Department that the water was not drained into the sewer to avoid being
charged.
Sewer Abatements:
*If the customer is
requesting relief for sewer charges due to a plumbing problem that obviously
entered into the city sewer system i.e.; stool leaking, softener problem, do not
submit requests to the Board of Works. If the water enters the sewer system,
the bill must be paid.
Every residential customer
paying sewer charges receives a summer sewage discount for the billing
months of July, August, and September (consumption months of June, July, and
August) The charges for these months shall be the average of
billing charges during the months February, March, and April
of the same year. Customers receiving these discounts will not qualify
for additional abatements. Customers without prior history of usage may be
charged the un-metered sewer rate of $30.45 for the first month only. The
customer must submit a written request to the Clerk-Treasurer for approval. All
other abatement requests must be submitted to the Board of Public Works and
Safety for approval/denial.
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