Billing & Service Inquiries

Contact Us

Billing Inquiries
260.925.0365

Service Inquiries
Electric: 260.925.8232
Water: 260.925.5711
Water Pollution Control: 260.925.1714

Utility Deposits

Any resident or business occupying a property (purchasing, renting or purchase by land contract) and wishes to place the utility bill in their name must make a utility deposit unless creditworthiness is established. The required deposit is one sixth (1/6) of the annual bill for the property. You must come to the office with a valid photo ID to apply for utility services. When you move from the property, contact us at 260.925.0365 and the utility deposit will be applied to your final bill.

Payment Methods

Online Bill Pay Through eServices Portal 

• Never used the eServices site before? Start here and request an eServices PIN.
• Why do I need a PIN? PIN numbers protect your privacy online. To access your account online, you’ll have to input both your account number (found on your bill) and a PIN number. 
• NOTE: A convenience fee, in addition to the amount of the bill owed, will be charged to the cardholder for utilizing this service. 

Locations 

• Walk-in & Drop Box
  • Municipal Utilities 210 E. Ninth Street
    • Monday – Friday: 8 a.m. to 4 p.m., excluding holidays
• Drop Box Only 
  • 210 S. Cedar Street

Credit/Debit Card via Telephone 

• Call 260.925.0365
  • NOTE: A convenience fee, in addition to the amount of the bill owed, will be charged to the cardholder for utilizing this service.

ACH Bank Drafting

• Call 260.925.0365 for information on auto debit