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City of Auburn / Departments / Municipal Utilities / Billing & Service Inquiries

Billing & Service Inquiries

Utility Deposits


Any resident or business occupying a property (purchasing, renting or purchasing by land contract) and wishing to place the utility bill in their name must make a utility deposit unless creditworthiness is established. The required deposit is one sixth (1/6) of the annual bill for the property. You must come to the office with a valid photo ID to apply for utility services. When you move from the property, contact us at 260.925.0365 and the utility deposit will be applied to your final bill.

Payment Methods

Online Bill Pay Through eServices Portal

Never used the eServices site before? Start here and request an eServices PIN.

Why do I need a PIN? PINS numbers protect your privacy online. To access your account online, you'll have to input both your account number (found on your bill) and a PIN number.

NOTE: A convenience fee, in addition to the amount of the bill owed, will be charged to the cardholder for utilizing this service.

Visit eServices Portal
Drop Box and Walk-in Locations

Municipal Utilities 
210 E. Ninth Street
Monday – Friday: 8 a.m. to 4 p.m., excluding holidays

Credit/Debit Card via Telephone

Credit/Debit Card
Call 260.925.0365

NOTE: All credit/debit card transactions will incur a convenience fee (maximum of $3/transaction), in addition to the billed amount due.

ACH Bank Drafting
Call 260.925.0365 for information on auto debit. To get started, download the ACH form, fill it out and bring it to our offices along with a voided, blank check.

Billing Basics and Late Payment Policy

Monthly billing cycle based on city geographic regions:

  • Series 1: First Wednesday of the month
  • Series 2: Second Wednesday of the month
  • Series 3: Third Wednesday of the month
  • Series 4: Fourth Wednesday of the month
  • Industrial Customers: First business day of the month

*Customers are assigned to a series when their account is open

Payment is due within 19 days after billing date on statement (see above).
If the bill remains unpaid, a disconnect notice will be mailed to the customer 20 days after the due date. Payment of the delinquent amount must be received within 14 days of the mailing date.

Penalties by utility service:

  • Water: 10% on the first $3 and 3% for remainder
  • Electric: 10% on the first $3 and 3% for remainder
  • Sewer: 10 %

Failure to receive a bill shall not affect the right of the utility to discontinue service for nonpayment as provided above.

For more information:
Water Ordinance
Electric Ordinance
Sewer Ordinance

 
 

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