Billing & Service Inquiries

Contact Us

Billing Inquiries
260.925.0365

Service Inquiries
Electric: 260.925.8232
Water: 260.925.5711
Water Pollution Control: 260.925.1714

Utility Deposits

Any resident or business occupying a property (purchasing, renting or purchase by land contract) and wishes to place the utility bill in their name must make a utility deposit unless creditworthiness is established. The required deposit is one sixth (1/6) of the annual bill for the property. You must come to the office with a valid photo ID to apply for utility services. When you move from the property, contact us at 260-925-0365 and the utility deposit will be applied to your final bill.

Payment Methods

Online Bill Pay Through eServices Portal 

• Never used the eServices site before? Start here and request an eServices PIN.
• Why do I need a PIN? PINS numbers protect your privacy online. To access your account online, you’ll have to input both your account number (found on your bill) and a PIN number. 
• NOTE: A convenience fee, in addition to the amount of the bill owed, will be charged to the cardholder for utilizing this service. 

Drop Box and Walk-in Locations  

• Municipal Utilities: 210 E. Ninth Street
  • Monday – Friday: 8 a.m. to 4 p.m., excluding holidays
• Auburn Essential Services (AES): 210 S. Cedar Street
  • Monday – Friday: 7 a.m. – 5 p.m., excluding holidays 

Credit/Debit Card via Telephone

• 260.925.0365
  • NOTE: A convenience fee, in addition to the amount of the bill owed, will be charged to the cardholder for utilizing this service.