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City of Auburn > Businesses > Auburn Essential Services > Billing & Service Inquiries

Billing & Service Inquiries

Contact Us

AES Billing & Service Inquiries
260.333.0100 Phone
connect@auburnessentialservices.net

Payment Methods

Online Bill Pay Through eServices Portal 

  • Never used the eServices site before? Please request an eServices PIN.
  • Why do I need a PIN? PINS numbers protect your privacy online. To access your account online, you’ll have to input both your account number (found on your bill) and a PIN number. 
  • NOTE: A convenience fee, in addition to the amount of the bill owed, will be charged to the cardholder for utilizing this service. 

Drop Box and Walk-in Locations  

  • Auburn Essential Services (AES): 210 S. Cedar Street
    • Monday – Friday: 7 a.m. – 5 p.m., excluding holidays 
  • Municipal Utilities: 210 E. Ninth Street
    • Monday – Friday: 8 a.m. to 4 p.m., excluding holidays

Credit/Debit Card via Telephone

  • 260.333.0100 Phone
    • NOTE: A convenience fee, in addition to the amount of the bill owed, will be charged to the cardholder for utilizing this service.