Any resident or business occupying a property (purchasing, renting or purchase by land contract) and wishes to place the utility bill in their name must make a utility deposit unless creditworthiness is established. The required deposit is one sixth (1/6) of the annual bill for the property. You must come to the office with a valid photo ID to apply for utility services. When you move from the property, contact us at 260.925.0365 and the utility deposit will be applied to your final bill.
Never used the eServices site before? Start here and request an eServices PIN.
Why do I need a PIN? PINS numbers protect your privacy online. To access your account online, you'll have to input both your account number (found on your bill) and a PIN number.
NOTE: A convenience fee, in addition to the amount of the bill owed, will be charged to the cardholder for utilizing this service.
210 E. Ninth Street
Monday – Friday: 8 a.m. to 4 p.m., excluding holidays
NOTE: All credit/debit card transactions will incur a convenience fee (maximum of $3/transaction), in addition to the billed amount due.
ACH Bank Drafting
Call 260.925.0365 for information on auto debit. To get started, download the ACH form, fill it out and bring it to our offices along with a voided, blank check.
Monthly billing cycle based on city geographic regions:
*Customers are assigned to a series when their account is open
Payment is due within 19 days after billing date on statement (see above).
If the bill remains unpaid, a disconnect notice will be mailed to the customer 20 days after the due date. Payment of the delinquent amount must be received within 14 days of the mailing date.
Penalties by utility service:
Failure to receive a bill shall not affect the right of the utility to discontinue service for nonpayment as provided above.