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City of Auburn / Departments / Municipal Utilities / Billing & Service Inquiries

Billing & Service Inquiries

Utility Deposits


Any resident or business occupying a property (purchasing, renting or purchase by land contract) and wishes to place the utility bill in their name must make a utility deposit unless creditworthiness is established. The required deposit is one sixth (1/6) of the annual bill for the property. You must come to the office with a valid photo ID to apply for utility services. When you move from the property, contact us at 260.925.0365 and the utility deposit will be applied to your final bill.

Payment Methods

Online Bill Pay Through eServices Portal

Never used the eServices site before? Start here and request an eServices PIN.

Why do I need a PIN? PINS numbers protect your privacy online. To access your account online, you'll have to input both your account number (found on your bill) and a PIN number.

NOTE: A convenience fee, in addition to the amount of the bill owed, will be charged to the cardholder for utilizing this service.

Visit eServices Portal
Drop Box and Walk-in Locations

Municipal Utilities 
210 E. Ninth Street
Monday – Friday: 8 a.m. to 4 p.m., excluding holidays

Credit/Debit Card via Telephone

Credit/Debit Card
Call 260.925.0365

NOTE: All credit/debit card transactions will incur a convenience fee (maximum of $3/transaction), in addition to the billed amount due.

ACH Bank Drafting
Call 260.925.0365 for information on auto debit. To get started, download the ACH form, fill it out and bring it to our offices along with a voided, blank check.

Billing Basics and Late Payment Policy

Monthly billing cycle based on city geographic regions:

  • Series 1: First Wednesday of the month
  • Series 2: Second Wednesday of the month
  • Series 3: Third Wednesday of the month
  • Series 4: Fourth Wednesday of the month
  • Industrial Customers: First business day of the month

*Customers are assigned to a series when their account is open

Payment is due within 19 days after billing date on statement (see above).
If the bill remains unpaid, a disconnect notice will be mailed to the customer 20 days after the due date. Payment of the delinquent amount must be received within 14 days of the mailing date.

Penalties by utility service:

  • Water: 10% on the first $3 and 3% for remainder
  • Electric: 10% on the first $3 and 3% for remainder
  • Sewer: 10 %

Failure to receive a bill shall not affect the right of the utility to discontinue service for nonpayment as provided above.

For more information:
Water Ordinance
Electric Ordinance
Sewer Ordinance

 
 
Alerts

Alerts

Taxpayers have the ability to view budget notices in one central online location at BudgetNotices.IN.Gov. A new email subscription option is provided to taxpayers to stay informed of submissions by their local units. Taxpayers will be able to view all local government units in DeKalb county, search by their address, or use an interactive map tool. This website has been designed to promote the importance of budget notices and the role that they play in the daily lives of Indiana taxpayers. Taxpayers that do not have Internet access or have difficulties with the website may contact the Indiana Department of Local Government Finance at (888) 739-9826 and request a paper copy of the notices for their local government units.


 

Mayor's Corner

January 11, 2018
We’ve developed a free app to help folks stay “in the know” while “on the go.” The new City of Auburn app makes it easier to stay updated on city news and alerts all in one place—right from your smartphone or tablet. De…
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News

December 27, 2017
With continued freezing temperatures expected, the Auburn Water Department reminds customers to protect their water meter and supply piping from freezing during these frigid winter temperatures.
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