Tag Archives: Auburn Essential Services

Customer Service Top Priority at AES

By Chris Schweitzer, Auburn Essential Services Customer service for existing subscribers is a priority for us at AES. In addition to quickly responding to any inquiries that we receive via our customer support center, we make it a priority to keep you informed about things that may impact your service, such as maintenance or planned […]

In the Spirit of the Season

One of the things we believe really distinguishes AES is our customer service. As a community-owned and -operated company, we understand that our customers are also our neighbors, friends and family members. Because of that, we take great pride in offering you top-quality services… a few perks from time to time, too! That’s why this […]

AES TV Launch Draws Near

After many long and challenging months of planning the infrastructure, negotiating provider contracts, finalizing the technology, and securing the content, the long-awaited AES TV prepares to begin beta testing and move one step closer to offering this service to the Auburn residents. It’s no secret the AES TV initiative has been a huge undertaking. In […]

A Serendipitous Solution

I shared with you in a previous AES TV blog that we ran into a few snags that delayed the launch of TV services. Specifically, in the last several months, those snags have been with our satellite transport and delivery solutions that help us get the programming content and then package it and send it […]

The Real Profit Generated by TV

I’ve been asked lately about the profitability targets for Auburn Essential Services (AES) with the coming offering of TV. Like a private company, any revenue we make profits our stakeholders. As a public entity, our stakeholders are you—the businesses and residents of Auburn. Our aim is always the same: offer the best services at the […]