AES Turns a Triple Play!

NCAA: May 27  Fullertonat Northridge

AES residential and small business customers will find a flyer with their bill this month that outlines the AES product offering that now includes TV, along with our phone and Internet options.

TV Now Generally Available!
AES and our select team of TV Beta Customers have been testing the new video service since June. Final changes are complete and TV is ready for prime time! The new service is available in multiple packages for various interests and budgets.  Please contact us today to learn more!

In addition to our new TV option, there are two other changes to our service:

Bandwidth Expansion
AES has expanded the bandwidth on many of our Internet packages—free of charge! With the change in offerings, subscribers of our Core Internet Service Plans will receive expanded bandwidth that gives faster download and upload speeds for no extra cost. Important changes that took place earlier this spring – including new and modified contracts with the Tier 1 Internet providers that connect our network to the rest of the global Internet, as well as investment in our network equipment and infrastructure – have allowed us to bring you this expanded service, while also improving reliability and the overall Internet experience.

 

Renamed Internet Service Plans
We’ve renamed our Internet Service Plans to help you better coordinate your phone, Internet and TV choices. Below is the list of offerings with their new names and updated speeds:

Small Business Internet Data

Economy Internet up to 1.5 M ↓ 512 K ↑ (Renamed from DSL Equivalent)
Starter Internet up to 3 M ↓ 768 K ↑ (No Change)
Basic Internet up to 6 M ↓ 1 M ↑ (No Change)
Classic Internet up to 10 M ↓ 2 M ↑ (Added 2 M ↓; 1 M ↑)
Essential Internet up to 18 M ↓ 3 M ↑ (Renamed from Premier; added 3 M ↓)
Premier Internet up to 33 M ↓ 6 M ↑ (Renamed from Ultimate; added 3 M ↓)
Elite Internet up to 55 M ↓ 10 M ↑ (Renamed from UltimatePlus; added 5 M ↓; 1 M ↑)

Residential Internet Data

Economy Internet up to 1.5 M ↓ 512 K ↑ (Renamed from DSL Equivalent)
Basic Internet up to 6 M ↓ 1 M ↑ (No Change)
Classic Internet up to 10 M ↓ 2 M ↑ (Added 2 M ↓; 1 M ↑)
Essential Internet up to 18 M ↓ 3 M ↑ (Renamed from Premier; added 3 M ↓ and 1 M ↑)
Premier Internet up to 33 M ↓ 6 M ↑ (Renamed from Ultimate; added 3 M ↓ and 1 M ↑)
Elite Internet up to 55 M ↓ 10 M ↑ (Renamed from UltimatePlus; added 5 M ↓; 1 M ↑)


AES Phone

  • Essential Features Pack
  • Elite Features Pack

AES TV

  • AES Classic 30
  • AES Essential 200
  • AES Premier 270
  • Elite Subscriptions (Cinemax; HBO; Showtime; Starz/Encore; Exclusive HD; NFL RedZone; Hispanic)

If you have questions, please contact customer service at (260) 333.0100 or stop by the AES Customer Experience Center, located on the third floor of the City Hall (210 S Cedar Street), where you can see live demos, ask questions and experience our product (and our people) firsthand.