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Customer Service Top Priority at AES

By Chris Schweitzer, Auburn Essential Services Customer service for existing subscribers is a priority for us at AES. In addition to quickly responding to any inquiries that we receive via our customer support center, we make it a priority to keep you informed about things that may impact your service, such as maintenance or planned […]

Choose the AES TV package that suits you

As we’ve been delivering AES TV throughout the city over the past few months, it’s been energizing for us here at AES to see all of our planning and hard work become a reality—right in your living rooms, basements and media rooms! We’re proud to offer this service. And over and over, we’re hearing that […]

On track with Auburn fiber network completion

Over the past 12 months, we’ve shared with you our plans to complete the construction of Auburn’s fiber optic network. While fiber was laid throughout 50 percent of our community and electric territory, it wasn’t enough for us to keep up with the demand—not to mention realize the cost effectiveness of delivering multiple services through […]

New policy protects AES investment in your community network

By Chris Schweitzer The Auburn City Council recently introduced an ordinance establishing Auburn Essential Services’ policy regarding return customers with multiple cancellations. Unfortunately, there was some misinformation communicated after the meeting and I’d like to use this forum to clear up any misperceptions or confusion. It’s true that we’ve implemented a new policy about multiple […]

AES: Truly, Your Community Network

Guest Blogger: Chris Schweitzer As we gear up to offer television services to Auburn residents and businesses later this year, I’m just filled with awe at how Auburn Essential Services (AES) has grown over the past seven years. Many of you are familiar with our history: We were born out of the need to provide […]