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AES Customer Survey
THE REQUEST
If you are a customer of AES, please take a few moments to tell us about your experience
your new, local service provider.
Your feedback helps us understand our strengths, weaknesses, and
opportunities for improvement.
Our goal is to constantly improve to better serve you and the Auburn
community.
The survey is taken online and will take approximately 6 minutes.
Should you encounter any problems taking the survey, please contact us:
333.0100 or Connect@AuburnEssentialServices.net
THE REWARD
Upon completion, you will become eligible to win one month free Internet service
(up to $75 residential, $250 business).
One Residential and One Business Customer will win each drawing, performed
quarterly
WHAT YOU NEED BEFORE YOU
START
You will need your Utility Account & PIN # assigned by the
City of Auburn. NOTE: If you can already view your utility bill
online, you already have the login credentials required! If you do
not yet have your User Account & PIN, you can request one at the
eService PIN Request page.
GETTING STARTED
Once you have your City assigned
Account # and PIN, you can proceed to the AES
Services Home Page.
Click to go there now. Once you arrive, click the "AES Customer
Survey"
link on the left.
Your login will be in the form of <Utility Account>@auburn-net.local. Your
password will be the same as your Account PIN.
Example
Click on the "Respond to this
Survey" link, identified below.
Remember, you can also gain online
access to your Auburn Utility and AES Accounts to view account history, view
bills, and make payments with this same Account ID and PIN by visiting
https://eservices.ci.auburn.in.us/esuite.Utilities/
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