|
SUPPORT
Residential & Small Business Customer Support
Small Business and Residential Customers can contact AES at 333.0100 or
AES-StandardSupport@auburnessentialservices.net for
technical assistance. AES support staff hold office hours from 7am to 5pm
M-F. Should you be experiencing a service outage after hours, please
contact AES via phone and leave a message for support. Outage reports are forwarded to
on-call AES engineers.
Enterprise Business Customer Support
Enterprise Business customers with Service Level Agreements can contact AES
Priority Support 24/7. An on-call AES engineer will call you back within
15 minutes. Enterprise customers are issued Priority Support contact
information.
|
